At MK Online Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges in accordance with the terms below.
1. Eligibility for Returns & Exchanges
- Items must be returned within 48 Hours of delivery.
- Products must be unused, unworn, unwashed, and in original condition with tags and packaging intact.
- Items purchased during sale or clearance may not be eligible for return or exchange unless defective.
- Certain items (e.g., personal care products, customized items, digital downloads) are non-returnable and non-exchangeable.
2. Return Process
- Contact our support team at info@mkonlinstore.com within the return period.
- Provide your order number, product details, and reason for return.
- Once approved, you will receive return instructions.
- Ship the item securely back to us using the address provided.
Note: Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
3. Exchange Policy
- Exchanges are allowed for size, color, or product replacement (subject to availability).
- If the requested item is unavailable, you may choose a different product or request a refund.
4. Refunds
- Refunds will be issued to the original payment method once the returned item has been inspected.
- It may take 3–4 Working Days for the refund to reflect in your account depending on your bank/payment provider.
- Shipping fees, if any, are non-refundable.
5. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect product, please notify us within 8 hours of delivery.
- We will arrange for a replacement or issue a full refund, including shipping costs.
6. Cancellations
- Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
- Once an order is shipped, it cannot be cancelled and must follow the return process.
7. Contact Us
For questions or assistance with returns and exchanges, please reach out to us:
📧 Email: mkonline874@gmail.com
📞 Phone: +91-9911552437
🏢 Address: RZ C-3/26 B GROUND FLOOR, MAHAVIR ENCLAV, Ground Floor, 110045 South West Delhi Delhi, India